Incisively for Shopify App Privacy Policy

Incisively ("the App") provides analytical reports to maximise a store's performance ("the Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account: your Shopify account email addresses, phone numbers, and locations. Additionally, we collect the following types of personal information from you and/or your customers once you have installed theApp: customer names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to communicate with you, optimise or improve the App, and provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a citizen of the European Economic Area, you have the right to access personal information we hold about you and to ask that your personal information be corrected or updated, and in certain circumstances, to be erased. In addition, in certain situations, you have the rights to restriction of, respectively to object to, processing of your personal information and you have the right to portability of the personal information we hold on you. If you would like to exercise one or more of these rights, please contact us through the contact information below. Finally, you have the right to lodge a complaint with the supervisory authority in the country of your residence.

In addition to the foregoing, we note that we are processing your personal information in order to fulfil contracts we might have or are establishing with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and theUnited States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We maintain this information in order to fulfil statutory retention periods, for your convenience and for our internal analyses.

Changes

We may update this PrivacyPolicy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

We are Alliants Ltd, based in the United Kingdom. For more information about our privacy practices, if you have questions, or if you would like to submit a request or make a complaint, please contact us by e-mail at lyshop.support@incisive.ly.

This policy was last updated on 07/10/2019