Incisively for Shopify App

Frequently Asked Questions

For more information about Shopify App Store apps, please read the Shopify working with apps manual.

How do I sign up for the 14-day free trial?

Easy! Simply click on the ‘add app’ button to install. Your data will then be automatically extracted, which can take up to 24-48 hours, but is often much quicker. Our Incisively team will email you to explain the next steps. When the data is ready, log back into your Shopify Admin Portal and select Apps. From there, you will be able to accept the "Free 14 day trial” and view your reports.

What happens after my 14-day free trial?

If you continue to use Incisively after your 14-day free trial, you do not need to take any further action. You will start to be billed on a monthly basis by Shopify.

How much does Incisively cost per month?

Our prices are based on your annual Shopify revenue and you will be billed directly by Shopify. Visit our pricing page for more information.

How often is my data refreshed?

Your data is refreshed on a daily basis within your dashboard.

What data does the Incisively app store and how is it used?

Please read our Incisively for Shopify App Privacy Policy for full details of what we collect, how we store and use your data.

What training and consultancy do you offer?

If you are a larger organisation and feel that you may benefit from a full audit, a general consultation or regular quarterly meetings with our Incisively management team then please contact info@incisive.ly for an informal discussion and to request a quote.

What technical support do you offer?

If you are experiencing a technical issue, please email support@incisive.ly.

Who are Incisively?

Welcome to Incisively. Our management team has vast experience in the retail sector having run eCommerce businesses at CEO/Chairman level.  We combine our specialism in big data with our commercial experience to help businesses like yours become data driven to optimise business profitability.

Meet the people behind Incisively.

How do I cancel during my free 14-day trial?

If you wish to cancel your free trial at anytime, simply uninstall the Incisively app via your Shopify portal. Data that has been stored in the app will be permanently deleted.

How do I cancel after my free 14-day trial?

If you wish to cancel using our Incisively app, please refer to Shopify’s terms and conditions for full details.

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